It’s almost tragic. The iPad 2 has proven yet again that Apple’s “magical” device is still magical – at least as far as sales are concerned. The line ups for the latest Apple tablet in the U.S. have been unprecedented, and perhaps predictably, have led to shortages across the country and online where wait times are now pegged at 4-5 weeks.
And while many who have shown up at their local Apple store have been turned away disappointed and empty-handed, it has now come to light that still others who successfully acquired the much sought-after device are also disappointed – but for a very different reason.
Apple’s online support forums are slowly filling with complaints from iPad 2 buyers regarding a backlight leak problem.
Light leakage is a problem that can happen with any back-lit device. It occurs when the glass of the screen isn’t completely adhered to the chassis of the device – often a result of uneven or inadequate adhesive during the manufacturing process.
When this happens, blotchy pale areas can appear on the edges of the screen. Typically, it’s only noticeable when the screen is trying to show very dark background colours – effectively “blocking” the backlight. But because light is managing to escape around the edges, it becomes visible as a localized “halo” effect.
A lot of people might never notice the problem. Some that do might not be bothered by it. But if you are the kind that notice it and dislike it, it can be a huge frustration – especially if you just spent 24 hours in line to drop $499 USD on a new gadget.
Now I have no doubt whatsoever that Apple will do the right thing for these customers and replace the defective units. But given the supply problems in the U.S., it’s hard to say when that replacement will come.
My advice to you if you are determined to be first in line for Friday’s Canadian launch of the iPad 2, is to ask your sales associate to let you open the box and turn the device on before leaving the store. Given the insane crowds the stores will be faced with, this won’t be a popular request. But the good news is that you should be able to tell if your unit has the problem almost immediately.
The start-up screen on i-devices is black, with the silver Apple logo in the middle. The start-up sequence takes about 15 seconds. During that time take a good look around the edges of the screen. Even in the bright store lights, you should be able to detect a bad leak as a slightly pale area on the otherwise dark screen, near the edge.
Good luck, and happy shopping!